Coronavirus COVID-19

We're focused on keeping you connected and are here to support you in these uncertain times.
Read about our Coronavirus COVID-19 response.

Welcome to Self Service
We’re making it easier for you with our 24/7 online services.
We are committed to protecting your privacy. When you request a service from us, such as supply of electricity, we may collect information about you. Your information will be used and disclosed as set out in our Privacy Statement.
Report a Problem
No power
Faulty street light
Trees growing in powerlines
Network damage
Self-Meter Read
If we visited your property and left a card as access to your meter was restricted or unavailable, submit a self-meter read.
Subscribe or manage changes to receive notifications for power outages and other services.
Track Service Orders
Track Service Orders
Connection Application
Submit a Connection Application to connect a new premises to Energex’s distribution network or to make an alteration to an existing connection (including solar, micro-embedded or embedded generators).
Cashback Rewards


Earn rewards by using energy saving technologies and switching to economy tariffs for air-conditioners, pool pumps and hot water.


Earn rewards through our PeakSmart Industry Incentive Program by installing compatible air-conditioners… Learn more