Coronavirus COVID-19

We're focused on keeping you connected and are here to support you in these uncertain times.
Read about our Coronavirus COVID-19 response.

Welcome to Self Service
We’re making it easier for you with our 24/7 online services.
We are committed to protecting your privacy. When you request a service from us, such as supply of electricity, we may collect information about you. Your information will be used and disclosed as set out in our Privacy Statement.
Report a Problem
No power
Faulty street light
Trees growing in powerlines
Network damage
Self-Meter Read
If we visited your property and left a card as access to your meter was restricted or unavailable, submit a self-meter read.
Subscribe or manage changes to receive notifications for power outages and other services.
Track Service Orders
Track Service Orders
Connection Application
Submit a Connection Application to connect a new premises to Energex’s distribution network or to make an alteration to an existing connection (including solar, micro-embedded or embedded generators).
Positive Payback
Cash back rewards for energy saving technology


Earn rewards by using energy saving technologies and switching to economy tariffs for air-conditioners, pool pumps and hot water.


Earn rewards for using energy efficiently by using energy saving technologies and managing peak demand... Learn more


Earn rewards through our PeakSmart Industry Incentive Program by installing compatible air-conditioners… Learn more