Welcome to Self Service
We’re making it easier for you with our 24/7 online services.
We are committed to protecting your privacy. When you request a service from us, such as supply of electricity, we may collect information about you. Your information will be used and disclosed as set out in our Privacy Statement.
Report a Problem
Faulty street light
Trees growing in powerlines
Graffiti/vandalism
Network damage
Self-Meter Read
If we visited your property and left a card as access to your meter was restricted or unavailable, submit a self-meter read.
Notifications
Subscribe or manage changes to receive notifications for power outages and other services.
COMING SOON! THIS NEW SERVICE WILL BE AVAILABLE DECEMBER 2019
Track Service Orders
Track Service Orders
Connection Application
Submit a Connection Application to connect a new premises to Energex’s distribution network or to make an alteration to an existing connection (including solar, micro-embedded or embedded generators).
Positive Payback
Cash back rewards for energy saving technology

Households

Earn rewards by using energy saving technologies and switching to economy tariffs for air-conditioners, pool pumps and hot water.

Business

Earn rewards for using energy efficiently by using energy saving technologies and managing peak demand... Learn more

Industry

Earn rewards through our PeakSmart Industry Incentive Program by installing compatible air-conditioners… Learn more